88% of workers would use AI to overcome task paralysis, Google study says
Would you use artificial intelligence (AI) to help you with a difficult or overwhelming task? If so, you’re in good company, at least, according to the results of a new survey.
Released on Monday, research commissioned by Google Workspace found that 82% of participants have already been using AI tools at work. Reaching more than 1,000 people, the Harris Poll-conducted survey focused on US workers ages 22-39 who currently have or want to have a leadership position at their employer.
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Among the respondents, 88% said they would use AI to start a task that feels overwhelming. Some 70% have already used AI for email writing, such as composing challenging emails from scratch and overcoming language barriers. More specifically, 88% said they’d turn to AI to help them strike the right tone in their writing.
87% of those polled believe that AI would make them feel more comfortable writing long emails on their phones. While 90% said they’d feel more confident joining on-the-go meetings if they knew AI would be taking meeting notes for them. Some 93% of those who identify as Gen Z and 79% who identify as Millennials already use two or more AI tools each week.
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Almost all (98%) of respondents expect AI to impact their industry or workplace within the next five years. More than half of those already using AI share their experience and feedback with colleagues, while 75% of them suggest generative AI (gen AI) tools to their peers.
Those surveyed also favor AI to improve productivity, communication, and leadership.
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Half of the respondents said they see the current and potential impact of AI on automating routine tasks, thereby freeing up time to work on more strategic tasks.
Some 47% believe AI can help improve communications to resolve problems and foster better working relationships. Specifically, they believe AI can better coordinate tasks across different business teams and enhance communications for the hybrid workforce.
Many of those polled — working in or seeking leadership positions — see AI as a way to help them better collaborate with others, communicate more effectively, and lead a team. Some 86% feel that AI can help leaders become better managers, while 79% said they’re interested in using AI to become better managers.
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“Our research shows that emerging leaders are adopting AI to increase their impact at work,” Yulie Kwon Kim, VP of Product for Google Workspace, said in a press release. “Rising leaders are not simply using AI as a tool for efficiency, but as a catalyst to help grow their careers.”
